Question 1

What is your late policy?

Accepted Answer

If you arrive more than 15 minutes past your scheduled appointment time, you may need to have your service adjusted to fit within the time remaining. If the stylist feels that there will not be enough time to reach your hair goal, you may be asked to reschedule. If a stylist is running late and you need to reschedule due to a time conflict, there will be no cancellation fee.

Question 2

What is your cancellation policy?

Accepted Answer

We kindly request that you give us 48hrs. notice if you need to cancel or reschedule your appointment. This allows us to have enough time to schedule another client in that appointment space. Last-minute schedule changes directly affect our Stylists and their income. When there is a no-show or same day cancellation, it is difficult to get that spot filled. This leaves the Stylist without income for that appointment time.

Question 3

Do you charge any cancellation fees?

Accepted Answer

If you notify us less than 24 hours before your scheduled appointment time that you will not be able to make it or you need to reschedule, we will charge your card on file 25% of the service cost. If you do not provide any notice and fail to show up for your appointment, we will charge your card on file 50% of the service cost. This fee goes directly to the Stylist. All clients must have a credit or debit card on file. All sensitive data is hidden and encrypted, and the card will only be charged if we do not receive proper notice.

Question 4

How can I cancel my appointment?

Accepted Answer

The easiest way to cancel is through the link in your confirmation text or email. You’re also welcome to call or text us. Please note, we do not accept cancellations by email.

Question 5

What if I'm not satisfied with my hair after my service?

Accepted Answer

We want you to love your hair! Please let us know if you have any concerns after your appointment.
All services are non-refundable.
If your service didn’t meet your expectations, please contact us within 7 days of your appointment to schedule a complimentary adjustment with your original stylist.
Adjustments do not include a blow-dry or style.
Some services, such as going lighter, removing box color, or other multi-session transformations, may require several appointments and are not considered adjustments.
Modification requests cannot include additional lightening, a different end goal, or switching to a different stylist.
If you choose not to return to your original stylist, the service will be charged as a new appointment.

Question 6

What is your refund policy?

Accepted Answer

Services: We do not offer refunds on services for any reason. Please contact the salon about getting a service adjustment with your original stylist within 7 days of the date of service.
Products: We want you to love your products too! If you’re not fully satisfied with a product you purchased, we’re happy to provide a refund within 7 days of purchase.

Question 7

Are there situations where a stylist might decline my appointment?

Accepted Answer

We reserve the right to refuse service to anyone at our discretion.
This includes situations where a client is displaying inappropriate, disrespectful, or aggressive behavior, or creating an unsafe environment.
If we believe we cannot realistically provide the service or end result you desire, we may recommend seeking hair services elsewhere.
Our goal is always to maintain a safe, respectful, and positive atmosphere for both our guests and our team.

Question 8

Do you accept walk-ins?

Accepted Answer

We will if we have an opening, but we typically don't have same day availability. We would highly recommend making an appointment so that you are guaranteed a spot. Our appointments fill up quickly, so we recommend scheduling as far in advance as possible.

Question 9

Will I be reminded about my appointment?

Accepted Answer

You will receive an email and text reminder 48hrs and 24hrs before your appointment.
If you haven't received a notification, please contact us immediately to ensure you do indeed have an appointment.

Question 10

What should I wear to my appointment?

Accepted Answer

We recommend that you wear comfortable clothing, without a high collar or fabric around your neck, and avoid wearing dangly earrings.
While we try our best to be careful, it is possible that hair color or lightener could get on your clothes and stain or bleach them. With this in mind, please do not wear any clothing that is extremely valuable or irreplaceable.
If you get cold easily, please bring a sweater.

Question 11

Does my hair need to be clean for my appointment?

Accepted Answer

It's best to come to your appointment with semi-clean hair that is completely dry and detangled. You don't need to wash your hair the same day as your appointment, just as long as it isn't dirty or oily as this can affect how the color processes. Please do not come with root cover up spray on your hair.

Question 12

What is included in a haircut service?

Accepted Answer

A haircut includes a consultation, hair wash, cut, blowdry, and your choice of curls, blowout, or straight styling.

Question 13

Is everything included in the price of the service or is it à la carte?

Accepted Answer

There are many different types of color services. We try to include everything you need to reach your hair color goals in the price, no surprises. However, we may need to add on an additional charge to some services for longer, thicker hair because it takes the stylist more time and additional product to service that hair type. Color services include a consultation, hair wash, blowdry, and your choice of curls, blowout, or straight styling.

Question 14

What is your cell phone policy?

Accepted Answer

To ensure a relaxing environment for all of our guests, please limit cell phone conversation length and volume. 
You are welcome to use your phone, laptop, or tablet during your appointment. If you are scheduled for a longer service, consider bringing a charger for your device.

Question 15

Can I bring my children to my appointment?

Accepted Answer

We are usually very flexible with allowing children, however, please keep in mind that any salon has several safety hazards such as sharp objects, chemicals, hot tools, and glass. If children come with you to your appointment, they must be able to sit in our waiting area quietly to maintain a relaxing atmosphere for our other salon guests.

Question 16

Can I bring my pet to my appointment?

Accepted Answer

Unfortunately, New Mexico state laws prohibit us from allowing animals in the salon except for service animals with identification.

Question 17

What forms of payment do you accept?

Accepted Answer

For your convenience, we accept all major credit cards, contactless payment apps, and cash. Please note that checks are not accepted.

Question 18

How does the tipping process work? What is normal?

Accepted Answer

Our prices do not include gratuities for stylists. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 18%–22% of your total pre-tax service fee.

Question 19

Do you sell Gift Cards?

Accepted Answer

Yes, we have gift cards available for sale. You can buy them in person or online by clicking here.

Question 20

Do you offer discounts for seniors, military, students, etc.?

Accepted Answer

Not at this time.

Frequently Asked Questions