• If you arrive more than 15 minutes past your scheduled appointment time, you may need to have your service adjusted to fit within the time remaining. If the stylist feels that there will not be enough time to reach your hair goal, you may be asked to reschedule. If a stylist is running late and you need to reschedule due to a time conflict, there will be no cancellation fee.

• We kindly request that you give us 48hrs. notice if you need to cancel or reschedule your appointment. This allows us to have enough time to schedule another client in that appointment space. Last-minute schedule changes directly affect our Stylists and their income. When there is a no-show or same day cancellation, it is difficult to get that spot filled. This leaves the Stylist without income for that appointment time.

• If you notify us less than 24 hours before your scheduled appointment time that you will not be able to make it or you need to reschedule, we will charge your card on file 25% of the service cost. If you do not provide any notice and fail to show up for your appointment, we will charge your card on file 50% of the service cost. This fee goes directly to the Stylist. All clients must have a credit or debit card on file. All sensitive data is hidden and encrypted, and the card will only be charged if we do not receive proper notice.

The easiest way to cancel is through the link in your confirmation text or email. You’re also welcome to call or text us. Please note, we do not accept cancellations by email.

• We want you to love your hair! Please let us know if you have any concerns after your appointment.

• All services are non-refundable.

• If your service didn’t meet your expectations, please contact us within 7 days of your appointment to schedule a complimentary adjustment with your original stylist.

• Adjustments do not include a blow-dry or style.

• Some services, such as going lighter, removing box color, or other multi-session transformations, may require several appointments and are not considered adjustments.

• Modification requests cannot include additional lightening, a different end goal, or switching to a different stylist.

• If you choose not to return to your original stylist, the service will be charged as a new appointment.

• Services: We do not offer refunds on services for any reason. Please contact the salon about getting a service adjustment with your original stylist within 7 days of the date of service.

• Products: We want you to love your products too! If you’re not fully satisfied with a product you purchased, we’re happy to provide a refund within 7 days of purchase.

• We reserve the right to refuse service to anyone at our discretion.

• This includes situations where a client is displaying inappropriate, disrespectful, or aggressive behavior, or creating an unsafe environment.

• If we believe we cannot realistically provide the service or end result you desire, we may recommend seeking hair services elsewhere.

• Our goal is always to maintain a safe, respectful, and positive atmosphere for both our guests and our team.

• We will if we have an opening, but we typically don't have same day availability. We would highly recommend making an appointment so that you are guaranteed a spot. Our appointments fill up quickly, so we recommend scheduling as far in advance as possible.

• You will receive an email and text reminder 48hrs and 24hrs before your appointment.

• If you haven't received a notification, please contact us immediately to ensure you do indeed have an appointment.

• We recommend that you wear comfortable clothing, without a high collar or fabric around your neck, and avoid wearing dangly earrings.

• While we try our best to be careful, it is possible that hair color or lightener could get on your clothes and stain or bleach them. With this in mind, please do not wear any clothing that is extremely valuable or irreplaceable.

• If you get cold easily, please bring a sweater.

• It's best to come to your appointment with semi-clean hair that is completely dry and detangled. You don't need to wash your hair the same day as your appointment, just as long as it isn't dirty or oily as this can affect how the color processes. Please do not come with root cover up spray on your hair.

• A haircut includes a consultation, hair wash, cut, blowdry, and your choice of curls, blowout, or straight styling.

• There are many different types of color services. We try to include everything you need to reach your hair color goals in the price, no surprises. However, we may need to add on an additional charge to some services for longer, thicker hair because it takes the stylist more time and additional product to service that hair type. Color services include a consultation, hair wash, blowdry, and your choice of curls, blowout, or straight styling.

• To ensure a relaxing environment for all of our guests, please limit cell phone conversation length and volume.

• You are welcome to use your phone, laptop, or tablet during your appointment. If you are scheduled for a longer service, consider bringing a charger for your device.

• We are usually very flexible with allowing children, however, please keep in mind that any salon has several safety hazards such as sharp objects, chemicals, hot tools, and glass. If children come with you to your appointment, they must be able to sit in our waiting area quietly to maintain a relaxing atmosphere for our other salon guests.

• Unfortunately, New Mexico state laws prohibit us from allowing animals in the salon except for service animals with identification.

• For your convenience, we accept all major credit cards, contactless payment apps, and cash. Please note that checks are not accepted.

• Our prices do not include gratuities for stylists. Tipping is optional, but if the service meets or exceeds your expectations it is definitely appreciated. The industry standard is 18%–22% of your total pre-tax service fee.

• Yes, we have gift cards available for sale. You can buy them in person or online by clicking here.

• Not at this time.