Last minute schedule changes directly affect our stylists and their income. When there is a no-show or same day cancellation, it is difficult to get that spot filled. This leaves a stylist without income for that appointment time.
We understand that things happen but we ask that if you know you're unable to make the appointment, that you call or go through Square to cancel as soon as possible. We do allow clients 1 grace appointment per calendar year for a last minute cancellation without being charged the cancellation fee. This does not apply to first time client appointments.
If you notify us less than 24 hours before your scheduled appointment time that you will not be able to make it, we will charge your card on file 25% of the service cost. This fee goes directly to the stylist.
If you "no-show" your appointment, we will charge your card on file 50% of the service cost. This fee goes directly to the stylist.
Card on File
We require that all clients have a valid credit or debit card on file as a backup form of payment. All card information is stored securely on Square with end-to-end encryption. Clients can unlink their card at any time.
The card on file will only be charged if you cancel or no-show less than 24 before your scheduled appointment time or if you do not have a form of payment with you after receiving a service.
If we attempt to charge your card the cancelation fee and it is declined or not valid, you must pay the fee before your next appointment.